![]() ![]() Multiple Boxes: Some orders containing multiple pairs of items may come from multiple warehouses or distribution centers, please check your account for individual tracking numbers in.Please make sure your account information is accurate, including email address. Order Information and Tracking: All tracking numbers, order numbers, and order updates are sent via email and updated on your account.International Shipping: Overlook Boots only ships within the continental United States. We apologize for any inconvenience.We will automatically refund all orders shipping to P.O. Boxes: Overlook Boots does not ship to P.O. All lost/stolen package claims will be handled through Route and their procedures if Route has been purchased during your checkout. Route Shipping Insurance: Route is a third party service that we offer that provides insurance for lost/stolen packages.Please verify that your address is correct before submitting orders. Lost Packages: Overlook Boots is NOT responsible for lost or stolen packages once shipped.Online Only Styles: Some of our styles are only available directly from our distributor' warehouse.Shipping Speed: Most orders are processed within 1-2 business (Monday- Friday) days. Expedited orders are rush processed and usually ship within 1-2 business days once processed.Shipping Cost - Standard economy shipping is free on all orders greater than $50.Returns and exchanges (not due to product defects) must be requested within 365-days and the product must be in resale condition.There is no charge for exchanges, and returns are subject to a $7.95 restocking fee.Most customers will be eligible for an instant exchange, meaning we will ship your new boots as soon as you request the exchange.Just enter your email and order number to automatically generate a free return shipping label.We strive to provide a hassle-free process via our return portal.
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